Voice Over IP Business Phone Solutions
Within 10 years, all business phone solutions will be cloud based.
Old equipment won’t last forever and neither will the technicians that know how to service them. That puts business continuity at risk.
The Fusion Telecom VoIP plan gives you everything you need to bring your system into the cloud, including the phones.
Join the future today with our complete cloud phone solution that sets up in 10 minutes with no capital or shipping costs.
With reduced operating expenses, superior call quality, and enhanced security on our own Fusion network, Fusion Telecom offers businesses the ability to move away from the costly and cumbersome infrastructure that is associated with traditional phone service.
How Fusion Ensures Your Business Continuity
With redundancies in Chicago and Ireland, our Fusion VoIP system improves business continuity and builds stronger customer relationships by ensuring calls are never missed due to connectivity issues.
Need to contact us? No problem. Our locally based team is happy to take your call at either of our locations. Because your business continuity is our highest priority, we handle everything in-house and don't use any offshore, outsourced call centres.
Utilizing software built in Microsoft Azure, we monitor our average response time to RESOLVE service requests that are received.
For the year of 2020, Fusion achieved an average service resolution time of 3.12 hours.
The last thing you want is the headache of giving out a new phone number. Our Fusion team takes care of porting your existing number, ensuring a hassle-free transition.
Your phones will arrive pre-configured by our Fusion team, customized according to your business needs. Upon arrival, you'll simply have to plug in your new device, ensuring set up in as little as 10 minutes.
The Fusion VoIP Telecom system is fully located in the cloud, meaning there's no additional on site equipment and there are no wires, tapes, or a central server that your IT staff has to spend time managing.
Fusion Telecom integrates with Amazon S3, Google Drive, Dropbox, and FTP. You are able to store voicemail, fax, and call data records automatically and keep them safe in a remote location.
Not every business is the same - that's why we customize our software to the specific needs of each individual client.
Online Self Care portal allows the end user to modify their extensions settings according to assigned permissions. Users can edit Enhanced Services settings, set up voicemail behavior, check CDRs, download call recordings etc.
Scaled to your business' individual needs, Fusion Telecom has the ability to grow with your business.
Designed to be Hybrid Workplace friendly, Fusion VoIP Telecom gives your team the ability to take advantage of your organization's remote work opportunities. Simply bring your deskphone with you and plug in anywhere with a stable internet connection.
Unexpectedly need to work out of office?
No problem.
Our Communicator GO app, available for iOS, Android, and Windows desktop, offers the flexibility you need to ensure business continuity.
System administrators are able to create groups and users permissions in order to delegate the administration of Fusion Telecom.
Users are grouped by Administrator, Site Admin, Operator, Manager, and Other Custom Groups.
Cut down your support cost and create a better experience for your customers with Fusion Telecom's online self-care portal.
Through the online self-care portal, users can access their personal dashboard and reports, check their voicemails, make changes to Enhanced Services such as Caller ID, Do Not Disturb, Call Forwarding, and more.
Designed to provide business users with a set of features and benefits capable of transforming your company’s communications system into a real powerhouse.
Available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.
Unified Communications
Part of our Unified Communications package, Communicator GO 6 app is a versatile soft phone that revolutionizes communications in modern workplaces and empowers your team to communicate and work better.
Work on the move and keep the time loss as low as possible. Experience efficiency at its finest with Communicator GO app and Fusion Telecom system and redirect your office calls to your cell phone, ensuring that you never miss an important call.
Plan phone calls, control your time and define availability using the COMGO Presence panel, functionality integrated with Fusion Telecom
Dynamic Video Conferences
gloCOM Meeting allows any user to set up meetings without the hassle of switching applications.
With access to all of your gloCOM contacts, you can start collaborating with a single click. gloCOM meeting allows you to meet with multiple users simultaneously while offering:
- Video conferencing - in the grid and speaker view
- Audio conferencing
- Screen sharing - specific application or whole screen sharing
- Remote control when screen sharing
- Group chat
You can also schedule meetings in advance and even set up recurring meetings that suit your team’s needs.
SMS Messaging
Relay business-critical messages with confidence and engage in text conversations to solve customer problems faster. Send and receive texts directly from your Communicator desktop or mobile app.
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